Frequently Asked Questions

SHIPPING

How much does shipping cost?

  • Regular shipping is free in the United States, and expedited shipping is $9.95.
  • Get Free Shipping on Our Limited Unique/Best Selling Items, Delivery Time 17 – 22 Working Days

How can I track the package?

Fill out the application on our tracking page to keep track of your shipment. Click here to check on the status of your shipment. If you have any questions or concerns, please contact us at support@browncaribou.com.

How long will it take to deliver an order?

  • It usually takes 1-3 weeks to deliver orders to the United States. Up to a maximum of 4 weeks in specific cases (if late). To provide our consumers with exclusive and specialized goods, Brown Caribou works with suppliers all around the world. There are identification codes for each packet.

I have ordered 2+ items but received only one. Where are the rest of the items?

  • If you have placed multiple items in your order, there is a possibility they could be delivered simultaneously. We advise you to keep your patience until all your respectable items are received.

Where do the other items come from?

  • Brown Caribou is all about providing you with unique and customized things that you won't find anywhere else. As a result, we receive products from all over the world. Despite the fact that the majority of our items are imported from overseas factory. Brown Caribou research on leading producers who make the latest stuff to maintain a dynamic choice of products you'll appreciate.

EXCHANGES & RETURNS

Basic Policy on Refunds

  • Brown Caribou provides a complete 30-days money-back guarantee. If you don't like an item, you can return it to us for a refund (customer pays for return shipping cost/ restocking fees).

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